You open your outlook and got an important appointment. Therefore you want to track this appointment to an entry in CRM. But in which of the cases are you allowed to track the appointment and why you might get the message “You can’t track this meeting because it was organized by another user”.
CRM synchronizes multiple attributes from crm to your outlook contacts and backwards. This includes the birthday of a contact. Based on this, you will get multiple notifications in your outlook, if you have many contacts.
Sometimes, there are problems with this sync and the user can’t go offline. To fix this error, you might clean up the tables with the synced information. This means, that the client seems to be a “new” client to CRM and will be fully resynced on the next offline-sync.
Still using the Microsoft Microsoft Dynamics CRM 2016 for Microsoft Office Outlook plugin? Also struggling with the error message „Waiting for a page to be retrieved from a Microsoft Dynamics 365 server…”? There is a solution for this problem!